InfoPath 2007 – Contact Selector Shows Red X

On rare occasions, I have ran into this and I always seem to forget what to do then this happens.  It’s actually quite simple.  All that you need to do is run office diagnostics.  First things first, close InfoPath.  Then, follow the directions for your version of Windows.

Windows 7

  1. Windows
  2. Control Panel
  3. Programs and Features
  4. Find your Office installation and right click on it
  5. Click Change
  6. Click Repair

Windows XP

  1. Start
  2. Control Panel
  3. Add or Remove Programs
  4. Find your Office installation and right click on it
  5. Click Change
  6. Click Repair

Once the repair has completed, open InfoPath and check your form.  The contact selector should be working fine now.

 

SharePoint – Dropdown Menu/Navigation Does Not Work

Have you ever logged on to your SharePoint site and the drop down navigation does not work?  After days of clicking around, I decided to fix the issue, which really was not much of fix.

Turns out, this is an issue with my MS Office installation.  All that you have to do is run a repair of your Office  install under the add/remove programs area.  Once the repair is complete, log back on to your SharePoint site and the menu should now appear.

The converter failed to save the file….well crap!

Have you ever seen this message before? Chances are, probably not but in my organization this might rear it’s ugly head from one time or another.

I received a call from one of my user’s and they said that they could not edit an Excel file from withing SharePoint. Since we have a mixed MS Office environment, I first verified what version of office was installed (2010). After that, I checked to see how my system performed (no issues). Then, I go through the process that most admins go through when troubleshooting; “Why is this working for me”, “What could it be”, “Maybe it’s just the user”, etc. Once that wears off, I sit back and think for a minute. Turns out, not a big issue at all, just a step left out in an upgrade process.

What happened was the user had Office 2003 installed on their computer and installed the compatibility pack to open newer versions. Eventually, the user upgraded to Office 2010. When this happened, the office compatibility pack was not installed, resulting in the error ‘The converter failed to save….’ blah blah blah.

The solution? Well, you guessed it…. Uninstall the compatibility pack. Simple. Done.